Items sold directly by AMPCOM are backed by an extensive 12-month warranty, covering all quality-related defects from the date of purchase.

*25-year warranty for Network Cable (excludes connectors)

• Cancellation: We provide full refunds for orders cancelled before they're shipped or produced. Once shipped, cancellations are not possible.
• Returns: You can return items within 30 days of receipt, as long as they're unused and in their original packaging. Include a receipt or proof of purchase. You'll need to cover the cost of shipping to our returns warehouse. Note: We're not responsible for issues arising from freight forwarding or reshipping services.
• Refunds: After we receive and inspect your return, we'll send an email about the refund status. If approved, your refund will be processed and credited back to your payment method within a few days.
• Late or Missing Refunds: If your refund hasn't arrived, check your bank account, and contact your credit card company or bank.

For the address to send your return, or any further enquiry, please contact our customer service at service@ampcom.com.