• Technical Support

    Provide technical consultation on product usage and configuration

  • After-Sales Service

    Product warranty, repair, and replacement services

  • Technical Documents

    Product manuals, installation guides, whitepapers and other documentation

  • FAQ

    Quickly find solutions to common problems and save valuable time

Contact Us

Multiple contact channels for convenient service

  • Technical Support Email

    support@ampcom.com

    Weekdays 9 AM - 6 PM (GMT+8)

  • After-Sales Email

    service@ampcom.com

    Response Within 12 Hours

  • Live chat

    Click the "Live chat" button in the bottom right corner to start chatting.

We have 4 core warehouses in China and cooperate with multiple international logistics companies such as SF International,Yun Expres, DHL, UPS, FedEx, TNT, COSCO, Cainiao, 4PX, etc.

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  • shanghai
  • wuhan.png__PID:008c5fb0-7905-41cd-8426-e2782ea1a976

Overseas warehouses in Singapore, Indonesia, USA, Germany, and Russia are opening soon.

Collapsible content

What types of network cables does AMPCOM offer?

We provide a full range of network cables including Cat5e, Cat6, Cat6a, Cat7, Cat8 and fiber optic cables. Each cable supports customization of different lengths and connectors. We also have related application accessories. Please contact customer service for detailed supply information.

What is the lead time for custom orders?

The standard delivery cycle for inventory goods is 2-3 working days. Customized products usually take 5-7 working days. Please contact customer service for detailed time information.

Do you provide technical documentation and specifications?

Yes, most products come with detailed technical specifications, installation guidelines, and compliance certificates. These files can be downloaded directly from the "Resources" section of the product details page, or obtained from customer service personnel upon request.

What payment methods do you accept?

We accept all major credit cards, PayPal, bank transfers, and offer financing options for large orders.

Do you provide installation services?

Sorry, due to regional issues, we are temporarily unable to provide this service. However, we can provide you with free remote technical support to help you complete the installation work.

How do I request technical support?

You can apply for support service through:

1. Email: support@ampcom.com;

2. WhatsApp: +8618476748543;

3. Leave Message.

4. Click the "Live chat" button in the bottom right corner to start chatting.

You can also obtain relevant technical information through our social media platform.

How can I verify my cable meets industry standards?

All AMPCOM cables are tested and certified to meet or exceed TIA/EIA and ISO/IEC standards. Look for our certification marks and use a qualified cable tester for field verification.

What is the product warranty period?

Items sold directly by AMPCOM are backed by an extensive 12-month warranty, covering all quality-related defects from the date of purchase.

*25-year Warranty for Network Cable (excludes connectors)

How to apply for after-sales service?

You can apply for after-sales service through:

1. Email: service@ampcom.com;

2. WhatsApp: +8618476748543;

3. Leave Message.

4. Click the "Live chat" button in the bottom right corner to start chatting.

Please provide the purchasing channel, order number, purchase date, product model, problem description, and relevant proof.

What's your return policy?

Unused products in original packaging can be returned within 30 days for a full refund. Custom products and special orders are non-returnable. See our Refund policy for details.

How can I become an authorized reseller?

Distributors enjoy discounted pricing, marketing support, and technical training. The minimum order quantity applies.
Please proceed through the following steps:
1. Contact us (zain@ampcom.com) to obtain the 'RESELLER EVALUATION QUESTIONNAIRE' document;
2. Fill out the research form (the relevant information on this form will be kept confidential, please feel free to fill it out);
3. Send the completed survey form to zain@ampcom.com ;
4. We will reply to you within 48 hours regarding the review status. If the review is approved, a specialist will discuss cooperation matters with you one-on-one.

Leave Message

If you have any other needs, you can fill out the following form, and our professional team will contact you as soon as possible to provide you with a customized solution.You can also directly contact experts through WhatsApp:+86 18476748543

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